The biggest mistake I’ve made when starting up my web designing business was to discount my services because I felt sorry for the client.

I have a terrific bunch of clients these days, but there is one that I just don’t enjoy dealing with. I should have realised when she demanded a discount right from the start and complained about the other web designer she’d used.

She can be demanding then appologetic, rude then very sweet. It’s time consuming answering her constant emails and she often expects work done for nothing.

All in all I have finally decided to take a stand and make her respect my service. In an attempt to communicate this in the best possible manner, I have been researching ways to “get rid of her”. I found this article was the most responsible, most interesting and well worth a read…

http://www.usatoday.com/money/smallbusiness/columnist/strauss/2007-04-29-unreasonable-client_N.htm

If you have any ideas of now to change a relationship that just isn’t working out in its’ present form, please share them in the comment box.

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Getting Rid Of Annoying People

About: 

Elizabeth Richardson currently lives on The Gold Coast Of Australia and is a mother, teacher and author of the International Best Seller 500 Confessions. Elizabeth worked as a Professional Counselor, has trained to lead Group Therapy Workshops , studied Strategic Intervention with Anthony Robbins and Cloé Madanes and is a certified Rebirth Practitioner (Australian Institute Of Rebirthing). These days Elizabeth enjoys a life of total luxury but still plays as a writer professional photographer and web designer. Her passion for living, loving and laughing, remains at the forefront of her focus.


One thought on “Getting Rid Of Annoying People

  • December 20, 2009 at 7:25 pm
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    THE MIRACLE OF TELLING THE TRUTH & WHY WE SHOULDN’T DISCOUNT OUR SERVICES

    I wanted to follow up this post with my results after my final attempt to move this client to another hosting company in the hope she would STOP being a nuisance.

    I always like to first look at any situation and decipher what I might have done to contribute to someones behaviour, but in this case, discounting my services and not commanding respect was all I could come up with.

    I sent one final email and told this client I would move her to another hosting company FREE of charge (several hundred dollars worth of work but well worth the effort if peace is the result) and the next morning I received an email from her saying she had put $50 into my account. Not sure what this was about, I decided to phone her directly, and told her I was giving the money back.

    She asked me why I was trying to get rid of her and I told her straight out that she was a “nightmare client”. She couldn’t stop apologizing as she had realized over night that she had been asking far more of me than was part of my job and had employed someone else to do the work she was assuming I would do for her free. The $50 was her way of apologizing for the hassle she had caused. We did enjoy a laugh together.

    I must admit at the time I was dubious if the good intentions would last…but now 2 months later, all is peaceful and I imagine we have both learned some rather large lessons.

    I really appreciate this client. She taught me a lot about why we shouldn’t discount our services. I hope this lesson stays with me for a long time.

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